Commercial Disclosure
Business Name :
PURA VOYAGE
* The representative’s name will be provided promptly upon request.
Address :
10-15, Shinsencho, Shibuya-ku, Tokyo, 150-0045, Japan
Phone number :
070-8443-9997
* Hours: 10:00–18:00 JST, excluding weekends and holidays.
Email address :
contact@puravoyage.com
Head of Operations :
Available upon request without delay
Service Overview :
We provide private guided tours, cultural experiences, and bespoke travel planning services for visitors to Japan.
All services are offered in multiple languages including English, French, Italian, and Arabic.
Price :
Prices for each service are listed on the corresponding tour or service page.
All prices include applicable taxes unless otherwise stated.
Additional fees :
Transportation, admission, or meal expenses may apply depending on the selected tour.
Such fees will be clearly stated on each service page.
Exchanges & Returns Policy :
As this is a service-based product, we do not accept exchanges or returns after the service has been provided.
However, cancellations before the tour date are handled in accordance with our cancellation policy.
In case of defective service (e.g., cancellation caused by our company or safety reasons), a full refund will be issued.
Delivery of Services :
Services will be provided on the scheduled date and time agreed upon at the time of booking.
Accepted payment methods :
Payments are primarily processed through Stripe, our secure online payment provider, using credit or debit cards.
Payment period :
For regular tour services, full payment is required at the time of booking confirmation.
For custom tours or special arrangements, a partial payment may be required in advance, and the remaining balance may be invoiced after the tour based on the final confirmed amount.